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26
Dec
2016
admin

Get Organized with A Shop Management System

Technology is driving all forms of businesses forward, and your repair facility is no exception. As vehicles become more complex, the processes needed to repair them, while keeping your customer informed and satisfied, are also changing.

By utilizing an Auto Shop Management system, you can communicate better with your customers, organize your estimating, diagnostics and repairing functions, and save both you and your customer time. By doing so, you’ll create a much better customer experience and expand your customer loyalty, leading to a more profitable shop.

12
Dec
2016
admin

SocialCRM

The key to a successful business isn’t just getting customers to come in…it’s getting them to come BACK. You want their first experience to be a good one, but you also want the opportunity to serve them again, and again, and again, as their “service partner”.  Your customer has a lot of choices for servicing their vehicle; how do you stand out to them?

12
Dec
2016
admin

ProDemand

For generations, vehicle servicing professionals have relied upon the tools and data provided by Mitchell1’s ProDemand software as the resource of choice!  Optimized for tablet applications, this information resource helps service professionals work faster and more accurately. ProDemand® provides full OEM repair, estimating, maintenance, and real-world experience-based information in one easy-to-use product.

24
Oct
2016
admin

Achieving Excellence Through Motivation

Self-motivation: Some of us have it, while others need external input to spur them on.

It’s no surprise to any shop owner that many technicians, service writers and office personnel lack motivation in this industry. But, as an owner or supervisor it’s clear that to have a successful shop, we must create these motivations within our people to get them to perform effectively. The hardest trick is knowing exactly what motivates each person to do well, and the key to this comes from the top in the form of LEADERSHIP.

09
Aug
2016
admin

Increasing Parts Profit

Most shops think of increasing parts profit as getting a lower price on their parts purchases, or charging the customer a higher price for parts. Of course, both of these methods are correct, but I have found a multitude of shops have already done this…and still, their end-of-the-month parts profit is much lower than the percentage of profit they make on each part. Why? Because of the many parts that get put into vehicles during the repair and service process, lots of parts never get listed on the repair order.

22
Jul
2016
admin

Comeback Solutions

How you handle comebacks can greatly affect productivity. The solution after a comeback, is to make sure each technician put his name or technician number next to each labor line before he turned in his repair order. Do this as a policy change and not as part of disciplining your technicians. (Remember: Keep morale and productivity up.) Here's an example of a problem, and the solution that I would use as a shop owner. Let's say a technician forgets to tighten the oil-pan drain plug. The vehicle comes back with either an oil leak or a seized engine, right?

11
Jul
2016
admin

Message Manager

Text your way to repair order approvals. Message Manager Pro eliminates the need for countless unanswered messages on customers’ home, work and cell phones.

This automotive software solution enables immediate notification via a customer’s cell phone for authorization of work, or to let customers know that their car is ready for pickup.

11
Jul
2016
admin

Mobile Manager Pro

With Mobile Manager Pro, an inspection report can be generated with tech notes, recommendations and images and can be delivered by email or text message right to your customer’s phone, and it fully integrates with Mitchell1.

11
Jul
2016
admin

ProDemand w/ SureTrack

Provides full OEM repair, estimating, maintenance, and real-world experience-based data in one easy-to-use product build to help tech work faster & more accurately. The 1Search feature streamlines the search process to provide comprehensive, categorized repair info with a single look-up, complete info in one location.

13
May
2016
admin

Stationary Regeneration – We’ve Got You Covered

The diesel particulate filters (DPF) in today’s commercial vehicles require periodic maintenance to ensure that they function properly.

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