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15
Dec
2015
admin

Keep your warranty valid, don’t let diesel exhaust ruin it

Obtaining and using uncorrected DEF (Diesel Exhaust Fluid) will void your warranty; it is extremely vital to have the correct type and it’s an important thing to keep in mind. The question is though, how do you keep your warranty intact in regards to DEF?

We thought we’d provide you with a few tips:

15
Dec
2015
admin

SocialCRM – Manager SE Integration

For the first time ever, shop owners professionals can now access important customer and vehicle information, as well as key marketing techniques, including real-time customer review notifications from inside their shop management system, thanks to the integrating of Mitchell 1’s SocialCRM and customer marketing information into the Manager SE side!

15
Dec
2015
admin

Tire Catalog Integration

The integration of the ATD tire catalog into Manager™ SE will give shops easy access to add tires to the estimate price for a customer, and repair order and quickly deliver better estimates that add to a positive and more likely to return customer base.

It’s Innovative – Like never before, automotive repair shops and dealers have instant visibility into tire inventory and individual pricing information right at their fingertips in their shop management software.

15
Dec
2015
admin

Defrosting

Have you ever been running late for work, you’re in summer’s mindset still, and you come out to your windows being frosted over? Don’t let it happen this year, especially to your customers, when the heating, ventilation, and air conditioning problems arise, diagnose easily and quickly using Real Fix. This is how it works, you begin by entering the troubled type of car, the title of the part that is working improperly, the customer’s complaint.

29
Oct
2015
admin

Changing Rate and Tax Settings in TruckLabor

Do you need to change labor rates for your quotes in TruckLabor? There are many useful financial settings that can be changed in TruckLabor shop settings.

First, select the “Tools” dropdown menu and select “Shop Settings.”

31
Aug
2015
admin

Losing your MVP

Losing a key person in any business can be a little overwhelming. There is never a good time for turnover. Rarely are service repair facility owners prepared to replace their MVP. It’s not only hard for the owner and other employees, it’s more painful for the customers because they are losing a person they trust with their car. No one ever wants to receive a notice from an employee, but it is inevitable. Hopefully it is a circumstance that is out of your control like relocating for a spouse and not another issue.

31
Aug
2015
admin

TruckSeries: How Your Feedback Helps us Help You

As technicians, our minds work in all kinds of ways. We look for solutions to complex problems and we question everything. We’re always looking for a better way to fix something or solve a problem. Today’s digital world provides us with a massive amount of information, and occasionally we discover something just doesn’t seem right.

31
Aug
2015
admin

Send an Invoice to Your Customer as a PDF

Here’s a quick tip for Manager SE users to send an invoice to a customer in PDF format. Here are the steps:

  1. Go to the History screen
  2. Open an Invoice from History
  3. Select File (at the top left)
  4. Select Email

save invoice pdf

17
Aug
2015
admin

ProDemand is now Mobile

Although tablets and smartphones have not been around that long it seems as though they have become a necessity.  For the most part they make us more productive unless we are playing a video game. Tablets have become a very efficient tool in the automotive industry. Many service repair facilities have discovered that tablet devices have high value to their business. Not only are they relatively inexpensive compared to a PC, but they also are more mobile. Some tablets have a better battery life than others; so it is extremely important to ask questions before you purchase one.

19
Jul
2015
admin

Should I Update Now or Wait?

The biggest computer news this summer is likely the new Windows 10 operating system. This update will be available FREE on July 29th for all Windows 7 & 8 users. Yes, a FREE upgrade from Microsoft. Mitchell 1 has been testing all of our applications performance with Windows 10 and are pleased to report that, for the most part, we found no show stopper issues.

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